Born and raised in New York, "Ed" has 27 years of increasingly responsible experience in industry. Beginning his career as an industrial engineer, he then went on to become a manager of quality improvement where he became actively involved in that companies employee development process. After various corporate rotations, his next line assignment was heading up technical support, quality, training and development, and customer service for a $350 million after market parts and warranty division. He also was a senior product-marketing manager within that same division. His final rotation in the private sector was as director of product quality and reliability for a $3+ billion residential appliance manufacturer.

Ed facilitates employee development through leadership coaching and training with PLS.

After spending the majority of his career with a Fortune 50 company Ed designed and deployed the SHARP (Successful Heating, Air Conditioning, and Refrigeration Professionals) Institute where he is still a principal consultant. The company engages in small business development, call center management, product and supplier quality, and most notably support service process improvement. He also is retained as the current President of Quality for World Competition Consultants.

Courses Ed has taught include: Leadership Development, Performance Management, Customer Relations for Service Technicians, Small Business Management, ROI Selling Skills, Product & Service Troubleshooting and Problem Solving, Process Improvement, Call Center Measurement and Management, Indoor Air Quality, 5S, Time Management and Strategic Planning. He has been a professor and facilitated Mistake Proofing instruction on five continents through "Ito University". He has additionally taught Presentational Speaking for Business Industry and Government at Syracuse University, where he is on the Board of Directors for the alumni association.

Ed holds four college degrees including an MBA and a BS in Speech Communication from Syracuse University where he was a member of Phi Kappa Phi Honor Society, and was Alpha Sigma Lambda.